1. What is Time Warner Cable?
Time Warner Cable (formerly Warner Cable Communications) is an American national cable company that operates in 27 states and has 31 operating divisions. It was formed in 1989 as a merger between Time Inc.'s cable television company and Warner Communications.

2. What service can Time Warner provide for me?
Time Warner provides three major services for consumers: Digital cable, high-speed internet, and digital phone services. In addition, Time Warner Cable owns and operates several local news and sports channels for certain regions.

3. Where is Time Warner Cable available?
Time Warner Cable services are available in the following states:
Alabama
Arizona
California
Colorado
Florida
Georgia
Hawaii
Idaho
Indiana
Kansas
Kentucky
Maine
Massachusetts
Mississippi
Missouri
Montana
Nebraska
New Hampshire
New Jersey
New York
North Carolina
Ohio
Oklahoma
Pennsylvania
South Carolina
Texas
Virginia
Washington
West Virginia
Wisconsin
Wyoming

4. What television packages are available?
Time Warner Cable offers digital cable packages of various size, up to 200 channels, all available via digital top-box or via CableCARD.
In addition, they offer the following:

• Digital Video Recorder; record and save your favorite shows and browse recommended titles.
• High Definition Television; if you have an HDTV, you can enjoy HD quality programming.
• A selection of premium movie bundles such as HBO, Showtime, and STARZ!
• On Demand programming; browse and view a library of movies, shows, and specials for varying prices, some free.
• Digital Sports packages, featuring uninterrupted access to MLB, NBA, NHL, MLS, and ESPN coverage.
• Music Choice packages with up to 45 differently themed and uncensored music channels.
• Parental Controls on all digital set boxes
• Interactive programming guides; see what's on and what will come on.

5. What is CableCARD?
CableCARD is an interface that can be installed into a digital TV to allow access to Time Warner Cable channels and programming without the need for a digital set box. They come in two types: Unidirectional and Open; Unidirectional cards only accepts incoming transmissions for viewing of channels. Open cards do as well, but also allow use of On Demand and interactive features.

6. What is the Digital Broadcast Transition?
Starting in February 2009, all broadcast television will be switched from analog to digital. If you don't have a television that accepts a digital signal, you will lose service. All Time Warner Cable packages are digital.

7. What internet packages are available?
Time Warner Cable's internet service is Road Runner Online, a cable modem service, with an average downstream speed of 10 Mbit/s, and an average upstream speed of 1 Mbit/s. There are two additional options: Road Runner Basic, a cheaper service, with average downstream of 1 Mbit/s and upstream of 256 kbit/s, and Road Runner Turbo, the more expensive service with up to 15 Mbit/s downstream and 1 Mbit/s upstream.

Also, Time Warner Cable offers installation of local wireless networks within your household, compatible with Road Runner.

In addition, Time Warner Cable is partnered with Earthlink and LocalNet for providing internet access.

8. What other features are available with Road Runner?
Road Runner comes equipped with EZ-Armor Security software by Computer Associates, with parental controls and support. The Road Runner Web Portal also serves as a springboard for web-surfing.

9. What modems are compatible with Time Warner Cable internet?
Purchasing the Road Runner service comes with a cable modem installed, but any DOCSIS-compatible cable modem should work with Road Runner. Further support can be found here: help.rr.com

10. What digital phone services are available?
Time Warner Cable offers digital phone service by installing onto your current phone line. In addition to increased clarity of phone calls by using digital online signals, Time Warner Cable's digital phone provides the following features:

• Unlimited Usage
• Keep your old phone and phone number
• No long-term contracts
• One simple bill
• Free local number portability; take your phone number from one area code to another.
• Choice of listing in White Pages
• Localized Customer Service
• Call Detail Records
• Low Cost Voice Mail
• Low Cost Directory Assistance
• Low International Rates; varying by country.
• 3-Way Calling
• Caller ID
• Caller ID Block; block a chosen number from reaching your phone
• Caller ID Restore
• Call Waiting with ID
• Call Forwarding
• Speed Dial
• Anonymous Call Reject; unknown numbers have the option of being rejected.
• E911; enhanced 911 use informs 911 dispatchers of your name, location, and number when you call.
• Inbound/Outgoing Call Restrictions

11. Are any of these three services packaged?
Time Warner packages all three services in a variety of options: All three with full options, all three premium, all three with DVR, TV and Phone, TV and Internet, and Internet and phone packages.

12. How much do these services cost?
The prices vary based on package, but all product prices are listed here.