1. What is Cox Communications?
Cox Communications is a privately own subsidiary of Cox Enterprises that provides digital cable television and communications throughout the United States. Cox services 13 states and New England.
2. What service can Cox Communications provide for me?
Cox Communications provides both analog and digital cable television, as well as high-speed cable internet, and digital phone services; all three are available independently or as a bundle.
3. Where can I get Cox Communications?
Cox Communications is available in parts of the following states:
Arizona
Arkansas
California
Florida
Georgia
Idaho
Kansas
Louisiana
Nebraska
Nevada
New England
Ohio
Oklahoma
Virginia
4. What television packages are available?
Cox television comes in bundles:
- Cox Basic: Basic local channels available in either analog or digital formats.
- Cox Expanded: Basic local channels, plus an additional selection of cable networks, available in either analog or digital formats.
- Cox Digital: Expanded cable with additional digital features available via cable box.
In addition, Cox television also offers a DVR upgrade, and High Definition television channels.
5. What features come with Cox Communications TV?
Besides the selection of channels and (if chosen) digital quality picture, more benefits are made available when using Cox Digital:
- Over 200 channels, including premium movie channels
- Interactive program guide with parental controls
- Included Sports, Movies, and Variety channels for viewing; similar to Pay Per View.
- If included, HDTV is available to digital subscribers.
6. What is a Digital Video Recorder (DVR)?
A Digital Video Recorder (DVR) is a cable box system that allows you to track, record, and save your favorite shows, movies, and programs, even when you’re not watching, or watching something else. You can fast-forward, pause, and rewind like a VCR. Cox Communications supports DVRs, but only through Motorola or Scientific Atlanta equipment.
7. What is the Digital Video Transition?
By February of 2009, all broadcast cable television will be digital. If your television doesn’t accept digital signal or your cable provider isn’t digital, you will lose signal. You can ask your cable provider for more information.
Cox provides both analog and digital cable, and has no plans to stop providing analog until the deadline.
8. What Internet packages are available?
Cox offers three levels of High Speed Internet in all of it’s markets:
- Value, with basic cable internet.
- Preferred, with PowerBoost technology, prioritizing your speed according to activity.
- Premier, including PowerBoost technology, with increased speeds for heavy users.
Top service download speeds are between 12 and 15 Mbit/s.
Cox High Speed Internet won the PC Magazine Readers’ Choice Award for High Speed Internet in 2003, 2004, 2005 and 2007.
9. What features come with Cox High Speed Internet?
In addition to the benefit of increased internet speeds, Cox High Speed Internet comes with the following features:
- Up to 7 e-mail accounts, each with 2GB of storage
- Webmail to access e-mail anywhere online.
- Personal Webspaces to share stories, photos, and video, with up to 70MB of storage space.
- Cox Security Suite, which comes with anti-virus, firewall, and parental controls.
- Security and Customer Service
10. What cable modems are compatible with Cox Communications?
Ordering Cox High Speed Internet allows installation of a provided cable modem, but here is a list of existing compatible modems (under Information: Cox Compatible Cable Modems)
11. What digital phone packages are available?
Cox Digital Telephone comes with one basic service, with various options according to region.
12. What features come with Cox Communications Digital Telephone?
Cox Digital Telephone comes with the following:
- Free installation (in some areas) on existing telephone lines
- Keep your old phone and number (in some areas)
- Complete plans of local, nationwide, and long distance
- Voice over Internet Protocol (VoIP) for faster, more clear phone calls
- Battery backup in case of power outage
- Popular calling features like Call Waiting, Caller ID, and Call Forwarding.
Cox has won multiple J.D. Power and Associates award for its telephone service.
13. Do any of these services come bundled together?
Yes, all of Cox’s three individual services come bundled together in every combination possible, offering savings over ordering them separately.
14. What do these packages cost?
Package and bundle costs vary from location to location, and are based on the package and bundle options. The ‘All in one’ value bundle costs about $79/month.
15. Where can I learn more? The best place to begin would be Cox’s website